Frequently Asked Questions
Virus
Question 1:
How does the virus protection work?
Answer:
E-mail from Network Solutions uses the Brightmail® Solution powered by Symantec™, to detect and clean viruses and Internet worms from all incoming messages, before they get to your PC. The anti-virus definitions are updated in real time to protect new threats from infecting your e-mailboxes. All incoming messages and attachments are scanned, including compressed files such as zip, Gzip, tar, and others.
Question 2:
What happens if an incoming e-mail message has a virus?
Answer:
If a virus or an Internet worm is found within a message, our servers will attempt to clean the message and re-deliver it to your Inbox. However, some messages are generated by Internet worms and have no message other than the worm itself, those messages will be discarded by our servers. Also, if a virus is detected and we are unable to clean the message or attachment, the message or attachment will be deleted and you will receive notification of the deletion to your Inbox.