Frequently Asked Questions
Spam
- What is spam filtering and how does it affect me?
- Is there a way for me to view my spam?
- How do I report spam?
- How do I add my own filter?
- Can I send mass mailings or unsolicited bulk e-mails from my e-mailbox?
Question 1:
What is spam filtering and how does it affect me?
Answer:
We have partnered with anti-spam industry leader Brightmail, Inc. to screen all incoming mail to reduce the amount of spam messages. The screening software employs the latest technology and human investigation techniques to detect and delete unwanted spam messages before they get to your inbox.
Question 2:
Is there a way for me to view my spam?
Answer:
Our servers will identify spam based on a number of search criteria and messages positively identified as spam will be discarded prior to reaching your e-mailbox.
Question 3:
How do I report spam?
Answer:
You may report spam by simply clicking the "Report Spam" button within the Web Mail interface. Clicking this button will generate a message to our Abuse Investigation Team for further analysis. Please be sure only to report messages that are clearly unwanted advertisements that you have not requested.
You can also report spam by sending an email to: reportspam@networksolutionsemail.com
Our abuse team will fully investigate the report and take action on your behalf. We will report the abusive messages to the ISP where the message originated. We will also notify the network administrators who operate any server that the message relayed through. If appropriate, we will also report the violation to anti-spam groups to eliminate open mail relays or to block networks with high volumes of spam.
Because we often receive numerous complaints regarding the same "batch" of spam, it is not possible to personally reply to each complaint. We may reply to if additional information is required to investigate the report.
Question 4:
How do I add my own filter?
Answer:
- Log into the Web Mail
- Click on the OPTIONS button
- Click on the MESSAGE FILTERS button
- Set up your filter (We recommend not using wildcards, such as an asterisk (*), in the filter criteria.)
- When you are finished, click the OK button
Question 5:
Can I send mass mailings or unsolicited bulk e-mails from my e-mailbox?
Answer:
You may send e-mail messages to customers with whom you have an established business relationship. All e-mail messages sent by you must comply with the terms and conditions of our Acceptable Use Policy (AUP) located at http://www.networksolutions.com/en_US/legal/aup.jhtml