Frequently Asked Questions
POP3 Questions
- Can I use E-mail from Network Solutions with the e-mail program on my computer?
- I am trying to set up my e-mail software, but I cannot access my e-mail. I am entering my username where it is supposed to go. Why isn't it working?
- I am having trouble sending mail from my e-mail software. What can I do to correct this problem?
- Where can I get e-mail software?
- I'm setting up my e-mail software. How often should I try retrieving new messages?
Question 1:
Can I use e-mail from Network Solutions with the e-mail program on my computer?
Answer:
Yes, our service uses a standard e-mail protocol called POP3 (Post Office Protocol 3) that is supported by popular e-mail programs like Eudora®, Microsoft Outlook®, and Outlook® Express
If you have e-mail software on your computer, you can set-up POP by following our simple instructions at http://faq.networksolutionsemail.com/pop.htm.
Question 2:
I am trying to set up my e-mail software, but I cannot access my e-mail. I am entering my username where it is supposed to go. Why isn't it working?
Answer:
You need to enter your entire e-mail address in the User Name field while setting up your mail account to work with e-mail software. Therefore, if your username is "john" and your domain name is "example.com", you would enter "john@example.com" rather than simply "john."
Question 3:
I am having trouble sending mail from my e-mail software. What can I do to correct this problem?
Answer:
First, make sure you listed the correct entry for "Outgoing Mail (SMTP)" when you set up POP. This entry should be in the format: "smtp.myisp.com", where "myisp.com" is your Internet Service Provider's Web Address. For example, customers who get Internet access from Earthlink® would use, "smtp.earthlink.net".
Some Internet Service Providers may block the use of their Outgoing Mail (SMTP) server if you try to use an e-mail address that was not been assigned by your ISP. If you are still having trouble sending outgoing mail, contact your ISP to verify if you can use their SMTP server or contact Customer Service at http://goto.networksolutions.com/contactus for alternatives.
Question 4:
Where can I get e-mail software?
Answer:
You can download free e-mail software from several providers. We recommend using Eudora® because it is easy to set up, works well with our service, and is available for both PC and Mac customers.
Download Eudora® at http://www.eudora.com/download/
You can also download a free copy of Microsoft® Internet Explorer 6, which includes their Outlook® Express e-mail software.
Download Internet Explorer at http://www.microsoft.com/downloads/
Question 5:
I'm setting up my e-mail software. How often should I try retrieving new messages?
Answer:
Most e-mail software can be set up to retrieve your messages automatically on a regular interval. The default value for most e-mail software is 5 minutes. For top performance, we recommend that you keep this value and try to retrieve new messages only every 5 minutes.
Since our e-mail system only checks for new messages every 5 minutes, there is no benefit to attempting to retrieve messages more frequently. Doing so could slow system performance.
For more information on how to configure this setting in your software please visit http://faq.networksolutionsemail.com/popsettings/