Frequently Asked Questions
Mail Quotas
- I am receiving an error message that says that my e-mail is over quota. What is the quota of my e-mailbox?
- How can I increase my quota on my e-mailbox?
- Is there a limit to the size of messages that I can send or receive?
Question 1:
I am receiving an error message that says that my e-mail is over quota. What is the quota of my e-mailbox?
Answer:
When you purchase your e-mailbox, your initial storage quota will be 500 MB. You can easily check on your quota usage by following these steps:
- Log into your e-mail from Network Solutions
- Click Options
- You will see your total quota, and how much you are currently using, towards the bottom of the screen
You may also be receiving this message because someone is trying to send you an e-mail message that will put you over your quota. For example, if you are using 17.5 MB out of 20 B and someone sends you an e-mail that is 3 MB, you will receive this message, because the new message would cause you to exceed your 20 MB limit.
Question 2:
How can I increase my quota on my e-mailbox?
Answer:
You can purchase additional storage space for existing e-mailboxes in 10MB, 25MB, and 50MB increments. To purchase additional storage, follow these steps:
- Log in to Account Manager at http://goto.networksolutions.com/login
- Enter your User ID and Password
- Select E-MAIL on the left hand navigation menu
- Select the e-mailbox you wish to add storage and choose the desired storage from the drop down menu found in the Upgrades column
- Click GO and proceed to check out
Question 3:
Is there a limit to the size of messages that I can send or receive?
Answer:
The combined size of a message, and all attachments to the message, must be less than 20 MB.
NOTE: To send attachments via e-mail, messages must be "Base64" encoded to be accepted by the receiving mail system. The encoding process adds approximately 33% to the total size of the message. For example, a 14 MB message (text and attachments) will total approximately 18 MB once it is encoded for transmission. Some types of attachments are encoded less efficiently, therefore your results will vary. Generally, a message of 14 MB or less should pass through with no problems, provided that the message does not cause your mailbox to exceed the total quota maximum.