Frequently Asked Questions

Accessing and Sending Mail

• I use the Web interface and I am unable to send messages out. What is the problem?
• I use Netscape® Mail to access my e-mail. Now, I cannot access my e-mail. What is different?

Question 1:

I use the Web interface, and I am unable to send messages out. What is the problem?

Answer:

There is probably an incorrect entry under you preferences section. To fix the problem log on to your account through your Web browser.

1. Click PREFERENCES on the left side menu
2. Delete any text in the "E-mail Address" or "Reply To" field
3. Scroll to the bottom and click OK

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Question 2:

I use Netscape® Mail to access my e-mail. Now, I cannot access my e-mail. What is different?

Answer:

Netscape® Mail 3.x and 4.x users will need to enter a "%" instead of a "@" in their e-mail address while setting up Netscape® Mail. This change does not affect Netscape® Mail 6.x users.

If you would like to view detailed instructions for configuring your Netscape® Mail software, please look at our mail configuration instructions at How to Set Up E-Mail Software.

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