How to Set up E-Mail Software

Many of the popular e-mail clients can be set up to access your Network Solutions e-mail. Below is a list of popular email types. To go to the instruction, simply click on the link.

In addition to these written instructions, you can also find video demonstrations for some of these e-mail clients on our Video Customer Support Web pages.

E-mail software you can set up to access your e-mail on your PC

• Microsoft Outlook® Express (PC)
• Microsoft Outlook® 2003 and 2002/XP (PC)
• Outlook® 2000 and Outlook® 98 (PC)
• Eudora® 6.x (PC)
• Netscape® Messenger 7.x (PC)
• Netscape® Messenger 4.x (PC)
• Pegasus (PC)
• Mozilla® Thunderbird

E-mail software you can set up to access your e-mail on your Mac

• Mail for OS X (Mac)
• Eudora® 6.x (Mac)
• Microsoft Entourage® (Mac)
• Microsoft Outlook® Express for OS 9 (Mac)

Setting POP Frequency

E-mail software can be set up to retrieve your messages automatically on a regular interval. For optimal performance, we recommend you adjust your retrieval setting to check for new messages every 5 minutes.

Click here for instructions on how to change your POP frequency.

Microsoft Outlook® Express (PC)

Outlook® Express allows you to add a new e-mail account to your existing profile. This means you do not have to replace your current settings in order to send and receive Network Solutions e-mail messages. To add a new e-mail account to your existing profile:

1. From the Tools menu, choose "Accounts."
2. Select the "Mail" tab.
3. Click the "Add" button.
4. From the Add menu, click "Mail."
5. In the text box labeled Display Name, type your name and click "Next."
6. In the Email Address box, type your full e-mail address (e.g., "john@example.com").
7. Select "POP3" to answer the question "My incoming mail server is a…"
8. Type "mail." followed by your domain name (e.g. mail.example.com) in the Incoming Mail (POP3, IMAP, or HTTP) Server box.
9. Type "smtp." followed by your domain name (e.g. smtp.example.com) in the Outgoing Mail (SMTP) Server box. Note: Some ISPs will not allow you to use Network Solutions outbound mail servers. If that is the case, type in the name of your ISPs outgoing e-mail server (ex. smtp.myisp.com). You may also try and configure Network Solutions Outbound Mail server to connect to Port 2525 instead of the default Port 25.
10. Click "Next"
11. In the Account Name box, type your full e-mail address (e.g., "john@example.com”).
12. In the Password box, type your password.
13. If you want Outlook® Express to remember your password, check the "Remember password" box.
14. Do not check the "Log on using secure password" box.
15. Click "Next"
16. Click "Finish"

Network Solutions Outgoing Mail Servers require authentication. To turn this setting on:

1. From the Tools menu, choose "Accounts."
2. Select the "Mail" tab.
3. Double-click the Network Solutions’ Mail account (e.g. mail.example.com)
4. Select the "Servers" tab.
5. Check the box next to "My Server Requires Authentication."
6. Click "OK"

To change the Port Address for the Outgoing Mail Server:

1. From the Tools menu, choose "Accounts."
2. Select the "Mail" tab.
3. Double-click the Network Solutions mail account (e.g. mail.example.com)
4. Select the "Advanced" tab.
5. In the Server Port Numbers section, modify “Outgoing mail (SMTP):” to “2525”.
6. Click “OK”

Back to top

Microsoft Outlook® 2003 and Outlook 2002/Outlook XP (PC)

Outlook allows you to add a new email account to your existing profile. This means you do not have to replace your current settings in order to send and receive Network Solutions e-mail messages. To configure your POP settings for Microsoft Outlook® 2002 (sometimes referred to as Outlook® XP) and 2003:

1. From the Tools menu, select "Email Accounts." (If you do not see "Accounts," place your cursor over the two arrows at the bottom of the list to display more choices.)



2. Select the radio button next to "Add a new email account" and click the "Next" button.
3. Select the radio button next to "POP3" and click the "Next" button.



4. Enter the following information:

   User Information

   • Your Name: Enter your name as you would like it to appear in the "From" field of your outgoing messages.
   • Email Address: Enter your full mail address (e.g., "john@example.com").

   Server Information

   • Incoming mail server (POP3): "mail." followed by your domain name (e.g. mail.example.com)
   • Outgoing mail server (SMTP): "smtp." followed by your domain name (e.g. smtp.example.com)

   Note: Some ISPs will not allow you to use Network Solutions’ outbound mail servers. If that is the case, type in the name of your ISPs outgoing e-mail server (ex. smtp.myisp.com). You may also try and configure Network Solutions’ Outbound Mail server to connect to Port 2525 instead of the default Port 25.

   Login Information

   • User Name: Enter your full Network Solutions’ Email Address.
   • Password: Enter your password.
     

     

   • Do not check the box next to "Log on using Secure Password Authentication (SPA)."
   • Click the "More Settings" box and select the "Outgoing Server" tab.
   • Check the box next to "My outgoing server (SMTP) requires authentication."

Important: The Network Solutions’ Outgoing Mail servers require authentication. To turn this setting on, follow these steps:

1. From the Tools menu, select "Email Accounts."
2. Select "View or change existing email accounts" and click "Next."
3. Select your Network Solutions Email account and click the "Change" button on the right.
4. Click the "More Settings..." button in the bottom-right corner of the Email Accounts window.
5. In the Internet Email Settings window, click the "Outgoing Server" tab. Ensure that the box next to "My outgoing server (SMTP) requires authentication" is checked.
6. Click the "Advanced" tab and make sure that you have not selected "This server requires a secure connection (SSL)" under the incoming (POP3) or outgoing (SMTP) port settings.

Back to top

Microsoft Outlook® 2000 and Outlook® 98 (PC)

Outlook allows you to add a new email account to your existing profile. This means you do not have to replace your current settings in order to send and receive Network Solutions e-mail messages.

Unfortunately, Microsoft Outlook® 97 does not support authenticated SMTP, and thus Microsoft Outlook® 97 cannot be used to send mail through Network Solutions Outgoing Mail servers.

To add a new email account to your existing profile:

1. From the Tools menu, select "Accounts." (If you do not see "Accounts," place your cursor over the two arrows at the bottom of the list to display more choices.)
2. Click the "Add" button.
3. From the Add menu, click "Mail."
4. In the Display Name box, type your name as you would like it to appear when you send a message, and then click "Next."
5. In the E-Mail Address text box, enter your email address (e.g. john@example.com), and then click "Next."
6. In the box labeled "My incoming mail server is a..." select "POP3" server.
7. Type "mail.” followed by your domain name (e.g. mail.example.com) in the Incoming Mail Server box.
8. Type "mail.” followed by your domain name (e.g. smtp.example.com) in the Outgoing Mail (SMTP) Server box.  Note: Some ISPs will not allow you to use Network Solutions’ outbound mail servers.  If that is the case, type in the name of your ISPs outgoing e-mail server (ex. smtp.myisp.com).   You may also try and configure Network Solutions Outbound Mail server to connect to Port 2525 instead of the default Port 25.
9. Click "Next."
10. In the Account Name box, enter your full email address (e.g., "john@example.com").
11. In the Password box, enter your password.
12. Do not check "Log On Using Secure Password Authentication (SPA)."
13. Click "Next."
14. Type a name for your new Internet email account.
15. Choose the appropriate connection type under the "Which Method Do You Use to Connect to the Internet" heading.
16. If you chose "Connect using my phone line," you will need to select a dial-up connection in the Dial-up Connection Wizard and click "Next."
17. Click "Finish."

Network Solutions Outgoing Mail Servers require authentication. To turn this setting on:

1. From the Tools menu, choose "Accounts."
2. Select click the Network Solutions’ Mail account (e.g. mail.example.com) and click "Properties."
3. Select the "Servers" tab.
4. Check the box next to "My Server Requires Authentication."
5. Click "OK."

Back to top

Eudora 7.x (PC)

Versions 5.1 and higher of Eudora Pro allow you to set up multiple email accounts, so you don't have to replace your current POP and SMTP settings in order to send and receive new Network Solutions Email messages.

1. Click on the "Tools" menu and select "Personalities."
2. Right-click in the "Personalities" box (on the left of the screen) and select "New."
3. The New Account Wizard will take you through the setup.
   
   
   
   
4. Use these settings on the screens that follow: (each field may appear on it's own screen so that you will need to click on the Next > button after each entry)
   • Account Settings: Select "Create a new account."
   • Personality Name: Enter a descriptive name for your email account (e.g. My example.com email)
   • Personal Information: Enter your name as you want it to appear on the "From" line of your outgoing email.
   • Email Address: Enter your full email address (e.g., john@example.com).
   • Login Name: Re-enter your full email address (e.g. john@example.com)
   • Incoming Email Server: Type: "mail.” followed by your domain name (e.g. mail.example.com) and make sure that "POP" is selected at the bottom.
   • Outgoing Email Server: Type: "smtp.” followed by your domain name (e.g. smtp.example.com) in the Outgoing Mail (SMTP) Server box.  Note: Some ISPs will not allow you to use Network Solutions’ outbound mail servers.  If that is the case, type in the name of your ISPs outgoing e-mail server (ex. smtp.myisp.com).   You may also try and configure Network Solutions’ Outbound Mail server to connect to Port 2525 instead of the default Port 25.
5. Check the box next to "Allow authentication." Note that Eudora will attempt to connect with your mail server at this point. It may take a minute for this to occur. When the connection has been established it will notify you and you can continue.
   
6. The Success screen appears to confirm that you have completed the setup process.
   
   
   
   
7. Click the "Finish" button when you are done.

Back to top

Netscape Messenger 7.x or 6.2 (PC)

Setting up the outgoing (SMTP) server

1. Open Netscape
2. Click the mail icon in the lower left corner
3. Click EDIT
4. Click MAIL AND NEWSGROUP settings
5. For the Outgoing (SMTP) mail server please enter the server name for your ISPs outgoing mail server. Your SMTP host is generally "smtp." followed by the domain name of your ISP (ex. smtp.example.com).

Setting up the incoming (POP3) server

1. Open Netscape
2. Click the mail icon in the lower left corner
3. Click EDIT
4. Click MAIL AND NEWSGROUPS settings
5. Click NEW ACCOUNT
6. Select ISP OR E-MAIL PROVIDER
7. Click NEXT



8. Enter your name as you would like it to appear in the recipients Inbox
9. Enter your full e-mail address
10. Click NEXT



11. Select POP
12. In Server Name box, enter "mail." followed by your domain name (ex. mail.example.com)
13. Click NEXT



14. In the User Name field, enter your full e-mail address (ex. john@example.com)



15. On the next window enter any name you would like for Netscape to recall these settings
16. Click FINISH

Back to top

Netscape Messenger 4.x

When you first install Netscape 4.x, you will have the option to set up your mailbox by entering your POP3 host, your SMTP host, and your user name. For your POP3 host, enter "mail" followed by your domain name (ex: mail.john.com). Your SMTP host is generally "smtp." followed by the domain name of your ISP (ex. smtp.myisp.com). Your user name is your full e-mail address with the "@" replaced by a "%" (ex. john%example.com).

To edit your mail preferences in Netscape 4.x:

1. Select PREFERENCES from the Edit menu.
2. Select Mail & Newsgroups. (If you do not have Mail & Newsgroups as an option, you have installed the stand-alone version of Netscape. In order to use Netscape as a mail program, you need to install the full version of Netscape with Messenger Mailbox.)
3. Select Mail Servers, and enter your POP3 host, your SMTP host, and your e-mail address. For your POP3 host, enter "mail" followed by your domain name. (Ex: mail.john.com). Your SMTP host is generally "smtp." followed by the domain name of your ISP (ex. smtp.myisp.com). Your user name is your full e-mail address with the "@" replaced by a "%" (ex. john%example.com).

Back to top

Pegasus (PC)

If you are running Pegasus for the first time, it will automatically present you with a screen entitled PEGASUS MAIL OPTIONS AND PREFERENCE SETTINGS with several boxes for you to fill out.

If you are reconfiguring Pegasus (i.e. if you have previously used it with another e-mail account), select NETWORK CONFIGURATION from the FILE menu to reach this screen.

Then enter the following information:

1. Click TOOLS, then INTERNET OPTIONS
2. Under the GENERAL tab click the START SETUP WIZARD button
3. Enter your full e-mail address (ex john@example.com) then click NEXT
4. Enter your POP3 server name. Your POP3, or incoming server name is "mail." followed by your domain name (ex. mail.example.com) then click NEXT
5. Enter your full e-mail address for your USER NAME (ex. john@example.com) then enter your password in the PASSWORD box. Then click NEXT
6. Enter your SMTP or outgoing server information. Your SMTP server is assigned by your ISP, it is generally "smtp." followed by the domain name of your ISP (ex. smtp.myisp.com). Then click NEXT
7. Select your connection method, then click NEXT
8. Click FINISH

Back to top

Mail for OS X (Mac)

1. Open the Mail program
2. From the FILE menu, choose Add Account...
   Alternatively, you can click the + button in the lower left corner of the screen reached by selecting the menu path Mail > Preferences.
   
3. A screen will pop up allowing you to specify the particulars for your account.
   
   
   
   
4. Select the Account Type "POP" or "IMAP".
5. In the Account Description field enter a name for your account; you may choose anything you wish.
6. Please enter your full e-mail address in the Email Address field (ex. john@example.com).
7. In the Full Name field, please enter your name as you would like it to display in the "From" field of your outgoing messages (ex. John Smith)
   Click Continue.
   
   
   
   
8. In the Incoming Mail Server field, please enter "mail." followed by your domain name (ex. mail.example.com).
9. Please enter your full e-mail address in the User Name field (ex. john@example.com).
10. Please enter your password in the Password field.
11. Click Continue.
    
    At this point the software will verify that your incoming mail server can be reached, which may take a minute or two to accomplish. Once it establishes a connection, it will notify you and you may proceed.



12. Use the following settings for your Outgoing Server information:
• OUTGOING MAIL SERVER type "smtp." followed by your domain name (e.g. smtp.example.com) in the Outgoing Mail (SMTP) Server box. Note: Some ISPs will not allow you to use Network Solutions' outbound mail servers. If that is the case, type in the name of your ISPs outgoing e-mail server (ex. smtp.myisp.com). You may also try and configure Network Solutions' Outbound Mail server to connect to Port 2525 instead of the default Port 25.
• Use Authentication: make sure the checkbox is selected.
• User Name: Re-enter your full Email Address.
• Password: Re-enter your email password
13. Click Continue.
    
    Once again the mail software will attempt to verify a connection to your outgoing mail server. This may take a minute or two to accomplish. Once the connection has been established, you will see an account summary box with the information you added.
    
14. On the Outgoing Mail Security pop-up, select Password from the drop-down menu in the Authentication field.
    
    
    
    
15. Click Continue to finish creating the account.
16. You will see a summary of the information you just set up. Click Continue once more.
    
    
17. A confirmation will appear stating that your email box has been created.
    If you want to set up another account, click Create Another Account, or click Done to close the box.
    

Back to top

Eudora 6.x (Mac)

1. Open Eudora
2. From the EUDORA menu, select PREFERENCES
3. This will open the GETTING STARTED window
4. In the USER NAME field, enter your full e-mail address (ex. john@example.com)
5. In the MAIL SERVER field, type "mail." Followed by your domain name (ex. mail.example.com)
6. Please enter your name as you would like it to appear on your outgoing messages in the REAL NAME field (ex. John Smith)
7. In the SMTP SERVER field enter the name of your ISP's outgoing mail server (ex. smtp.myisp.com). Your SMTP server is generally "smtp." Followed by the domain name of your ISP (ex. smtp.myisp.com).
8. In the RETURN ADDRESS field please enter your full e-mail address (ex. john@example.com), then click OK

Back to top

Microsoft Entourage (Mac)

1. Open Microsoft Entourage
2. From the TOOLS menu select ACCOUNTS, this will open the accounts window
3. Select NEW
4. The "Account Setup Assistant" will launch, please enter your name as you would like it to appear in the "From" line of your outgoing messages (ex. John Smith)



5. Click the arrow in the lower right corner to proceed
6. Select "I already have an address that I'd like to use" and enter your full e-mail address in the box (ex. john@example.com), click the arrow in the lower right corner to proceed



7. The next step will ask you about the server, please select POP or IMAP from the drop down list
8. In the Incoming Mail Server field enter "mail." followed by your domain name (ex. mail.example.com)
9. Please enter your ISP's server in the Outgoing (SMTP) Mail Server field. Your SMTP server is generally "smtp." followed by the domain name of your ISP (ex. smtp.myisp.com), click the arrow in the lower right corner to proceed



10. In the Account ID field, please enter your full e-mail address (ex.john@example.com) -- even though the note below the field says that it is not your email address.
11. If you would like Entourage to remember your password, please enter your password in the PASSWORD box and select "save password in my Mac OS keychain". Click the arrow in the lower right corner to proceed



12. In the ACCOUNT NAME field, enter any name that you wish to call this setup (ex. john@example.com)
13. Place a check in "Include this account in my Send & Receive All schedule"




14. Click Finish.
    
    

Back to top

Microsoft Outlook® Express for OS 9 (Mac)

1. In Outlook® Express, go to the Edit menu and select Preferences.
2. A window will appear listing the mail, news and directory service accounts you have already setup. Click the button marked New Account.
3. In the Account name box, enter your full e-mail address (ex. john@example.com). Under Account type the button beside POP should be pressed in, click OK to continue.



4. In the Full Name box, enter in your first and last name.
5. Enter in your e-mail address, then click Next to continue:
6. The SMTP server should be set to your ISP's outgoing mail server. Your SMTP host is generally "smtp." Followed by the domain name of your ISP (ex. smtp.myisp.com).
7. Your account ID should be your full e-mail address (ex. john@example.com).
8. The POP server should be set to "mail." Followed by your domain name (ex. mail.example.com).
9. Your password is your e-mailbox password.
10. If you want your password to be saved for you every time you check your e-mail then put a check the box beside Save Password; however, if there are other people who have access to your computer then you might consider not checking it to increase your security.



11. Click on the tab labeled Advanced. If you access your e-mail from more than one location, or if you wish to keep a copy on the server, check the box next to Leave a copy of messages on server.

You are now ready to receive and send e-mail using Microsoft Outlook® Express on a Mac.

Back to top

Mozilla® Thunderbird

1. Click on the "Tools" menu and select "Account Settings…"
2. Click “Add Account”
3. Select E-mail Account and click “Next”.
4. Enter Your Name and your full e-mail address (e.g. john@example.com).  Click “Next”
5. For Incoming Mail Server: Type: "mail.” followed by your domain name (e.g. mail.example.com).  Click “Next”
6. For Incoming User Name: Type your full email address (e.g. john@example.com)
7. For Account Name: Type your full email address (e.g. john@example.com)
8. Click “Finish”

If you have not set up mail previously and/or you wish to use Network Solutions Outgoing mail servers

1. Click on the Tools menu and select Account Settings…
2. Select “Outgoing Server”
3. Click “Add” on the right side of the window
4. Use the followings:
   • Description: Enter: "Network Solutions Mail Account"
   • Server Name: Type: "smtp." followed by your domain name (e.g. smtp.example.com) in the Outgoing Mail (SMTP) Server box. Note: Some ISPs will not allow you to use Network Solutions outbound mail servers. If that is the case, type in the name of your ISPs outgoing e-mail server (ex. smtp.myisp.com). You may also try and configure Network Solutions Outbound Mail server to connect to Port 2525 instead of the default Port 25.
   • Port: Keep Port 25 unless you have problems sending mail.
   • Security and Authentication: Use name and password should be checked.
   • User Name: Enter your full Network Solutions’ Email Address (e.g. john@example.com)
5. Click OK

Back to top